Customers

Customers can be either direct customers of PACCAR or customers of authorized dealers (like DAF Importers, DAF Dealers, DAF Service Partners and TRP Parts Distributors) the latter in so far as PACCAR is the controller for the processing of the personal data for such indirect customer.

In case your employer is a customer, we process limited amount of your personal data, for example your contact information and identification for example to manage the contract, build and maintain customer relations and for service and support.

What categories of data do we process? Why do we process your data? Lawful base
Name, address, telephone number, e-mail address, Vehicle Identification Number and when needed ID-number, copy ID, tax-number, bank account-number, financial data such as credit ratings. Preparation and performance of contract for sale and delivery of products and services also including webshop purchases Contractual obligation
Name, address, telephone number, e-mail address, Vehicle Identification Number and when needed ID-number, copy ID, tax-number, bank account-number, financial data such as credit ratings. Fulfilment of regulatory compliance Legitimate interest
Name, address, telephone number, e-mail address, Vehicle Identification Number. To build and maintain customer relations. To inform you about products and services that might be of your interest. For market research and business intelligence purpose. For the participation in loyalty-programs. For the participation in surveys and training. Legitimate interest
Name, address, telephone number, e-mail address, Vehicle Identification Number, vehicle number plate. For service and support, emergency assistance on the road, warranty, field actions and recall campaigns. Legitimate interest